I was trying to get a copy of my comcast bill for the 6 months prior to my house fire.  My insurance company wanted it to see if they owe me for additional living expenses.  I did the online chat with cumcast and had a little fun when it seemd the customer service rep couldn't end the chat unless I indicated I was satisfied.  I cut and pasted the chat... here it is from the mid point.  I highlighted some of better moments.

H.: I don't have an account, Comcast doesn't serve my new address

Lyra: I have checked the account is disconnected already. Am I right?

H.: Yes because the HOUSE BURNED DOWN

Lyra: I see it was disconnected on 07/05/2013. Am I right?

H.: Well the fire was June 28, but I'm sure I got billed after that time.

H.: But if you could just give me the bills for 2013 that would be swell

Lyra: You have reached the Comcast High Speed Internet service technical department for residential subscription, Harry, we do not have the copy of the bill since it was disconnected already. No worries, I can refre you to our billing hotline for the copy of your bill.

Lyra: Billing 1-888-739-1379.

H.: So I have to call them?

Lyra: Yes, that is right,. Harry.

H.: Well I hope you have a wonderful afternoon, Comcast's customer service continues to lead the industry in suckage!

Lyra: I apologize, I can't access your bill since the account is disconnected already. As much as I want to give you your bill, Harry.

Lyra: Just a quick recap before we finish up we have checked your account and checked it was already disconencted. We refer you to our billing hotline for the copy of your bill.

Lyra: I am glad to have assisted you today. Would there be anything else that I can help you with today?

Lyra: You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?

H.: I am on hold now with customer service.

Waiting for response from Lyra

Lyra: Are you able to reach our voice agents?

H.: There is no option that will help. I am still in the automated system.

Lyra: I see your username in the account is: ////////// Do you remember your password? We can't reset the password anymore. I will let you log in for an hour so you can print your bill.

H.: No/

H.: No. Now they hung up on me.

Lyra: Okay, Harry. Are you able to reach us? You can try to call us in a bit.

H.: No they said it couldn't be completed.

Lyra: What is the problem?

H.: I was disconnected after going through the menu. Do you have another number?

Lyra: That is our billing department hotline 1-888-739-1379.

H.: That is the number I am calling.

Lyra: Yes, that is the correct number. can you try to call again?

H.: It is ringing now. but back to the main menu.///

Lyra: Okay, Harry.

Lyra: Any update?

H.: They keep trying to sell me boxing match

Lyra: Just tell them you need a hard copy of your bill.

H.: I can't get through automatic menu

Lyra: I would advise you to call us again later, Harry.

H.: thanks for the suggestion Lyra.

Lyra: You are most welcome.

Lyra: Just a quick recap before we finish up we have checked your account and checked it was already disconencted. We refer you to our billing hotline for the copy of your bill.

Lyra: Is there anything else I can help you with today?

H.: Well it would helpful if you could get a copy of my bill. That is why I chatted. But I am enjoying our chat. How about you?

Lyra: As much as I want to I can't get the copy of the bill since the account is already disconnected. Do you ahve any other concerns that I can help you with?

H.: I am really worried about the government shutdown. How about you?

H.: The weather has been nice though. How is the weather where you are? Where are you by the way?

Lyra: Doing fine, Harry. We are located offshore. Do you have any other concerns that I can help you with today?

H.: Offshore like in the Gulf of Mexico or some other country? Which one?

H.: Are your working conditions satisfactory? I'd like to be sure Comcast pays you well since I just sent them a check for $1360.00 (US) for their equipment that was lost in my fire? I assume it cost them about $2.47. So there is a huge mark up they should share with their employees..don't you think?

Lyra: No worries, we are good. Thanks/

H.: Good. You never told me what country you are in? France? Italy? the UK? Switzerland maybe?

Lyra: Im from Europe..

H.: Do you get american TV? Do you like Duck Dynasty or Breaking Bad better?

Lyra: No, Harry. I think Breaking bad is better.

Lyra: Do you ahve any other concerns that I can assist you today?

H.: Good Choice me also. You never eased my concerns about the government shut down in the US. Can you assist me with that?

Lyra: What do you mean, Harry.

Lyra: Our department only supports basic troubleshooting issues for your XFINITY High-Speed Internet Service.

H.: You asked if I had any other concerns. I told you I was concerned about the government shut down. As far as XFINITY, I am concerned they don't serve my new address but I have directv now.

Lyra: Regarding Xfinity issue, do you have other issue with Comcast?

H.: What channel is Duck Dynasty on?

Lyra: I do not have idea, Harry.

H.: Have you ever watched it

Lyra: You can check your channel line up on direct tv.

Lyra: No, I haven't, Harry/

H.: Then how do you know Breaking bad is better?

Lyra: I just think.

H.: Let me ask you maybe only one more question? OK are you not permitted to end this chat session?

Lyra: If you do not have other questions regarding Comcast, we can end this chat.

H.: My question is, can you do it without my consent? Or do you have to stay online as long as I am responding and answering questions?

Lyra: If this is going nowhere I can end this chat, Harry.

H.: Ok

Lyra: Is there anything else I can help you with today?

H.: Now you are backing up. I thought you could just end it. Cut it off..Send the Chat pining for the fjords so to speak.

Lyra: If you again need assistance in the future, please do not hesitate to contact us through Live Chat which is available 24 hours a day, 7 days a week or you can also reach us through our Hotline at 1- 888-739-1379. Comcast also offers great FAQ and Help forums located at www.Comcast.net to help you solve many issues on your own. Don't forget, you can watch full TV shows and movies online, check out www.xfinitytv.com for more information. Thank you for contacting Comcast! We appreciate your business!

The analyst has left and your issue has been closed.

Lyra: Analyst has closed chat and left the room